Free return with pre-paid return label. *Excluding Switzerland, Spitsbergen, Svalbard, and Jan Mayen
Register your return online from your user account to get the free return.
If you do not have an account you can .
Put the unused and unwashed products in appropriate packaging. Make sure the hang tags are still on.
Place the delivery note inside the package.
- If the shipping country is outside EU and Norway, or in UK, you will get a proforma by mail from us, that needs to be put into the return package.
Properly seal the package and stick the pre-paid return label you received with your order on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging.
Norway and Sweden: Deliver the package to the post office.
Rest of Europe/Rest of the world:
Return without a pre-paid shipping label (Switzerland, Spitsbergen, Svalbard and Jan Mayen)
Register your return online from your user account.
If you do not have an account you can .
Put the unused and unwashed products in appropriate packaging. Make sure the hang tags are still on.
Place the delivery note inside the package.
After you have registered, you will get an email with instructions on how to proceed.
Return & Exchange policy
All returns must be registered online prior to shipping it to us.
Free return with pre-paid return label
We have one free return per purchase on all orders from Norrøna, except orders to Switzerland and Longyearbyen/Svalbard. You will receive a pre-paid return label together with the items you receive, and that needs to be used together with the online registration to qualify for the free return.
Outside of Europe you will still receive and use the pre-paid return label.
Spare parts and customized products are not returnable.
30-day return policy
The product(s) you return must be unused, unwashed, and in its original state with hangtags on. We accept returns with a full refund of your payment within 30 days after your purchase. If you miss the deadline of 30 days we will still accept your return in exchange for cash points if it is less than 60 days since you bought the product(s).
(Cash points can be used for online purchases or in official Norrøna stores.)
We will handle your return as fast as possible, but please allow up to 2 weeks before receiving the refund back to your account.
In-store return of products bought online
You can exchange the product for other product(s) in our official Norrøna stores, but not get a refund. This only applies to full-price products (not outlet products), and no products can be exchanged in other retailers of Norrøna or in Norrøna Outlets.
Return of outlet products
Outlet products can only be returned online and can not be changed into another size or product. You will have to place a new order, but we’re here to assist you if you need any help.